Follow-up gets missed
Teams are busy serving customers, so thank-you notes, feedback requests, and review nudges happen inconsistently.
WhatsApp-first customer engagement
Connect. Engage. Grow.
EngageFlow helps local businesses turn everyday customer visits into repeat orders, feedback, reviews, and revenue through automated WhatsApp journeys.
Built for restaurants, salons, clinics, hotels, and retail shops
WhatsApp campaigns, feedback, reviews, and return offers in one flow
Designed for owners who need repeat customers without manual follow-up
Today's flow
Westlands Grill
Live
Thank-you message
Hi Amina, thanks for visiting Westlands Grill. How was your lunch today?
Customer reply
Loved the service. The chapati wrap was excellent.
Review request
That means a lot. Would you mind leaving a quick Google review?
Campaign revenue
KES 184k
Replies
418
Reviews
67
Offers
129
The retention gap
Businesses lose repeat customers because follow-up is manual.
EngageFlow turns the moments after a purchase, meal, appointment, or hotel stay into a consistent engagement journey.
Repeat visits are left to chance
Satisfied guests often disappear because there is no reliable way to bring them back after the first visit.
Manual campaigns do not scale
Owners end up copying messages, checking replies, and chasing reviews instead of running the business.
Platform
Everything needed to turn conversations into repeat business.
Practical tools for Kenyan restaurants, salons, clinics, hotels, and retail teams that need customer engagement without enterprise complexity.
WhatsApp campaigns
Send targeted offers, announcements, reminders, and reactivation campaigns where customers already reply.
Customer feedback surveys
Collect fast satisfaction signals after visits, deliveries, appointments, and purchases.
Thank-you messages
Make every customer feel remembered with timely WhatsApp follow-up after key moments.
Review requests
Route happy customers toward Google reviews while giving unhappy customers a private feedback path.
Customer segments
Group VIPs, first-time customers, lapsed guests, high spenders, and campaign responders.
Automation workflows
Build flows for welcome journeys, return offers, birthdays, review recovery, and winback campaigns.
Restaurant workflow
A complete post-visit flow without staff chasing every customer.
01
Customer buys or eats
A guest visits, orders, books, or shops.
02
Thank-you WhatsApp
EngageFlow sends a warm branded message.
03
Feedback request
The customer shares a rating or private comment.
04
Google review request
Happy customers are guided to leave public reviews.
05
Return offer
A targeted incentive brings them back.
Dashboard preview
See customers, campaigns, conversations, and automation health in one place.
EngageFlow dashboard
River Road Kitchen
Automations healthy
+18%
3,842
Customers engaged
+31%
1,209
WhatsApp replies
+22%
486
Review requests
Healthy
12
Active flows
Recent conversations
Amina K.
Loved today's lunch offer
Brian O.
Asked about tomorrow's booking
Muthoni Salon
Replied to winback campaign
Campaign performance
Weekend return offer
1,840 sent
24%
Reply rate
KES 92k
Result
Post-visit review flow
612 sent
41%
Reply rate
67 reviews
Result
Lunch rush promo
980 sent
19%
Reply rate
KES 48k
Result
Automation health
Thank-you flow92%
Feedback routing88%
Winback offer76%
Pricing preview
Start with the flow your business needs today.
Starter
For a single location starting automated follow-up.
KES 4,900 / mo
- WhatsApp thank-you messages
- Feedback surveys
- Basic customer segments
Growth
RecommendedFor growing teams that run regular campaigns.
KES 12,900 / mo
- Campaign performance dashboard
- Review request routing
- Automation workflows
Pro
For multi-location operators and higher message volumes.
Custom
- Multi-branch reporting
- Advanced segments
- Priority onboarding
Ready for better follow-up
Give every customer a reason to come back.
Show owners exactly how WhatsApp automation can recover missed feedback, increase reviews, and turn one-time visits into loyal customers.